Privacy Policy.
Your privacy is important to us. This Privacy Policy explains how Remoza Tours collects, uses and protects your personal information.
What We Collect.
When you browse our website, submit an enquiry or make a booking, we may collect the following information:
- Name
- Email address
- Phone / WhatsApp number
- Country
- Travel preferences and interests
- Booking information such as travel dates and group size
- Messages submitted through contact or booking forms
How Your Information Is Used.
We use your information only to provide and improve our services. This includes:
- Processing bookings and reservations
- Responding to enquiries and travel questions
- Preparing personalized travel itineraries
- Improving customer service and support
- Sending booking confirmations and trip updates
- Communicating with you regarding your trip
Payment Security.
- Online payments, where applicable, are processed through secure third-party payment providers.
- Remoza Tours does not store credit card details on its servers.
- Card payments made upon arrival are processed securely via POS terminal.
- We only retain payment confirmation details necessary to verify your booking.
Website Analytics.
We use Google Analytics 4 and Google advertising tags (Google LLC) to measure visits and to see which pages and adverts lead to enquiries and booking requests. They collect pages visited, clicks on our WhatsApp and email links, form submissions (product name and type, not your contact details), device and approximate location, using cookies and similar identifiers. This data is sent to Google for measurement and to improve our advertising.
Visitors in the EU/EEA, UK and Switzerland are only measured after choosing Accept in our cookie banner. We keep a record of each choice (an anonymous visitor ID, the choice, the date and the notice version). You can change or withdraw your choice at any time with the “Cookie settings” link at the bottom of every page; withdrawal stops measurement immediately. Visitors elsewhere can opt out the same way or with Google's opt-out browser add-on.
When you send a booking request or enquiry, we also store with it the page you first arrived on, the referring website and any campaign tags in the link (utm parameters). This stays in our own booking system and is not shared with advertisers.
How We Protect Your Data.
We take reasonable measures to keep your personal information secure. Customer data is stored securely and protected against unauthorized access, misuse or disclosure.
Access to your information is limited to members of our team who need it to arrange your travel experience.
Trusted Third Parties.
We may rely on trusted third-party services to operate our website and communicate with you. These services may process limited information required to provide their functions:
- Google Maps and location services
- Google Analytics
- WhatsApp messaging
- Email and communication services
We only share the minimum information necessary and do not sell your personal information to any third party.
Your Choices.
You may contact us at any time to request one of the following:
- Access to the personal information we hold about you
- Correction of inaccurate or outdated information
- Deletion of your personal information
- Confirmation that your data has been removed from our records
To make any of these requests, please contact us using the details below.
Get in Touch.
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us.
Ready to Explore Egypt Your Way?
Your information is safe with us. Start planning your private Egypt journey today.