Question 1

How do I book a tour, package or Nile cruise?

Accepted Answer

You can book directly through the website via the Book Now form on any tour, package, cruise or transfer page. Alternatively, contact us on WhatsApp at +20 106 259 1849 or by email at booking@remozatours.com and our team will confirm availability within 24 hours.

Question 2

What is the payment policy for Day Tours?

Accepted Answer

Day tours are Pay on the Day — no advance payment is required. You can pay your guide in cash or by credit card at the start of the tour.

Question 3

What is the payment policy for Egypt Packages and Nile Cruises?

Accepted Answer

Multi-day packages and Nile cruises require a 25% deposit to confirm your reservation. The remaining 75% is payable on arrival in Egypt by cash or credit card.

Question 4

What is the payment policy for Airport & Intercity Transfers?

Accepted Answer

All transfers are Pay on Arrival. Cash and credit cards are accepted. No deposit is required.

Question 5

Can I cancel a Day Tour or Transfer?

Accepted Answer

Day tours and transfers can be cancelled or rescheduled at no cost before the day of service. Please notify us as early as possible so we can adjust our plans.

Question 6

What is the cancellation policy for Packages and Nile Cruises?

Accepted Answer

More than 30 days before arrival: full refund. 15–30 days: 75% refund. 7–14 days: 50% refund. Less than 7 days: no refund, as hotels, cruises and transport will already be confirmed. No-shows and unused services are non-refundable.

Question 7

Are your tours private?

Accepted Answer

Yes. Every Remoza Tours experience is fully private for your party — your own English-speaking Egyptologist, private vehicle and flexible schedule.

Question 8

Which languages do your guides speak?

Accepted Answer

All of our guides are fluent in English. Guides in other languages (Spanish, French, Italian, German, Arabic) can be arranged on request when booking.

Question 9

Are entrance fees included?

Accepted Answer

Entrance fees are included in packages and full-day tours unless otherwise stated. Optional experiences such as hot-air balloon rides, entering the Great Pyramid or Nefertari's Tomb are usually payable on-site.

Question 10

What vehicles do you use?

Accepted Answer

Sedan (1–3 passengers), SUV (1–3), Van (2–8), Coaster / Minibus (9–20) and Large Bus (21–50). All vehicles are modern, air-conditioned and privately assigned to your group.

Question 11

Do intercity transfer prices include travel permits?

Accepted Answer

Yes. All intercity transfer prices include the required Egyptian travel permits, tolls and checkpoint fees.

Question 12

How far in advance do I need to book a transfer?

Accepted Answer

Transfers require a minimum of 24 hours advance booking. For same-day requests please contact us on WhatsApp at +20 106 259 1849.

Question 13

Do I need a visa for Egypt?

Accepted Answer

Most nationalities can obtain a visa on arrival at the airport for USD 25 or apply for an e-visa online in advance. Please check the latest requirements for your passport with the Egyptian embassy in your country.

Question 14

Is Egypt safe for travellers?

Accepted Answer

Yes. Tourist areas are safe and well-protected. Our team monitors conditions daily and provides 24/7 local support throughout your journey.

Question 15

What is the best time to visit Egypt?

Accepted Answer

October to April is the most comfortable season, with warm days and cool evenings. May to September is hotter but ideal for Red Sea holidays and offers excellent value.

Question 16

Do you offer travel insurance?

Accepted Answer

We do not sell travel insurance. We strongly recommend arranging comprehensive travel insurance in your country of residence before travelling.

Frequently asked questions.

Booking & Payment

Cancellation Policy

Tours & Guides

Transfers & Vehicles

Travel Practicalities

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