{"id":15507,"date":"2026-04-27T15:55:36","date_gmt":"2026-04-27T15:55:36","guid":{"rendered":"https:\/\/remozatours.com\/?page_id=15507"},"modified":"2026-04-27T15:57:17","modified_gmt":"2026-04-27T15:57:17","slug":"return-cancellation-policy","status":"publish","type":"page","link":"https:\/\/remozatours.com\/fr\/politique-de-retour-et-dannulation\/","title":{"rendered":"Politique de retour et d&#039;annulation"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Politique de retour et d&#039;annulation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chez Remoza Tours, nous nous effor\u00e7ons d&#039;offrir des conditions de r\u00e9servation flexibles et transparentes \u00e0 tous nos clients. Veuillez lire attentivement notre politique de retour et d&#039;annulation avant de confirmer votre r\u00e9servation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Annulation par le client<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Annulations effectu\u00e9es <strong>48 heures ou plus<\/strong> avant la date pr\u00e9vue de la visite, vous recevrez un <strong>remboursement int\u00e9gral<\/strong>.<\/li>\n\n\n\n<li>Annulations effectu\u00e9es <strong>24 \u00e0 48 heures<\/strong> avant la visite, vous recevrez un <strong>Remboursement 50%<\/strong>.<\/li>\n\n\n\n<li>Annulations effectu\u00e9es <strong>moins de 24 heures<\/strong> avant la visite ou <strong>absents<\/strong> sont <strong>non remboursable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Annulation par la soci\u00e9t\u00e9<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dans de rares cas, Remoza Tours peut \u00eatre amen\u00e9 \u00e0 annuler ou \u00e0 reporter une excursion pour les raisons suivantes\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>conditions m\u00e9t\u00e9orologiques<\/li>\n\n\n\n<li>Probl\u00e8mes de s\u00e9curit\u00e9<\/li>\n\n\n\n<li>Probl\u00e8mes op\u00e9rationnels<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dans de tels cas, les clients se verront proposer\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>remboursement int\u00e9gral<\/strong>, ou<\/li>\n\n\n\n<li>L&#039;option de <strong>reprogrammer<\/strong> \u00e0 une autre date disponible<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Politique de remboursement<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les remboursements seront trait\u00e9s selon le <strong>m\u00eame mode de paiement<\/strong> utilis\u00e9 lors de la r\u00e9servation.<\/li>\n\n\n\n<li>Le traitement des remboursements peut prendre un certain temps. <strong>5 \u00e0 10 jours ouvrables<\/strong>, selon votre banque ou votre prestataire de paiement.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Changements et modifications<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les clients peuvent demander des modifications \u00e0 leur r\u00e9servation (date, heure ou service) au moins <strong>24 heures \u00e0 l&#039;avance<\/strong>, sous r\u00e9serve de disponibilit\u00e9.<\/li>\n\n\n\n<li>Nous ferons de notre mieux pour nous adapter aux changements, mais ils sont <strong>non garanti<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Politique relative aux arriv\u00e9es tardives<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si un client arrive en retard et rate la visite, cela sera consid\u00e9r\u00e9 comme un \u00e9chec. <strong>absence non constat\u00e9e<\/strong>, et aucun remboursement ne sera effectu\u00e9.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Conditions particuli\u00e8res<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Certains circuits (par exemple, les voyages priv\u00e9s, les circuits longue distance comme les temples d&#039;Abou Simbel ou les forfaits personnalis\u00e9s) peuvent inclure <strong>conditions d&#039;annulation diff\u00e9rentes<\/strong>, ce qui sera clairement indiqu\u00e9 au moment de la r\u00e9servation.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Contactez-nous<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous devez annuler ou modifier votre r\u00e9servation, veuillez nous contacter d\u00e8s que possible\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce7 Courriel\u00a0: <a>info@remozatours.com<\/a><\/li>\n\n\n\n<li>\ud83d\udcde T\u00e9l\u00e9phone \/ WhatsApp : +(+20) 1062591849<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u2714 Remarque importante<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En confirmant votre r\u00e9servation aupr\u00e8s de Remoza Tours, vous acceptez les conditions d\u00e9crites dans la pr\u00e9sente politique de retour et d&#039;annulation.<\/p>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Cancellation Policy At Remoza Tours, we aim to provide flexible and transparent booking conditions for all our customers. Please read our return and cancellation policy carefully before confirming your booking. 1. Cancellation by the Customer 2. Cancellation by the Company In rare cases, Remoza Tours may need to cancel or reschedule a tour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14800,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15507","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Cancellation Policy - Remoza Tours<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/remozatours.com\/fr\/politique-de-retour-et-dannulation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Cancellation Policy - Remoza Tours\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Cancellation Policy At Remoza Tours, we aim to provide flexible and transparent booking conditions for all our customers. 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